Returns
Replacements or refunds will be given where possible on products/items that have genuine manufacturing faults or have suffered damage during transit. Please ensure to thoroughly check your item on its arrival.
If you are not satisfied with the goods or have changed your mind you have the right to cancel within seven days of the contract, or seven days of receipt of the goods (whichever is the longer), return the goods in original condition (at your cost) and receive either a full refund or replacement goods. Please send an email to us before you return goods, telling us that you are returning the goods and why. With artwork it is likely that the item will need to be sent with a particular carrier to ensure full insurance cover is available.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.
Please note that all of the items on sale are batch produced or completely unique, therefore some slight variations may occur in the dimensions, colour and finish of the item you receive to the image seen on kobiandteal.co.uk.
Bespoke, personalised and made to order items specific to the customer cannot be returned. If received damaged, then a replacement will be produced and delivered as soon as possible, once the item has been returned.
Consumer Rights
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the below Terms and Conditions affects your statutory consumer rights.
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